Privacy policy

Your privacy is important to us. This privacy policy sets out how Balance Metrix uses and safeguards personal information obtained via this website, our social media channels and the online Balance Mat test results system operated by Balance Mat Pty Ltd. Balance Metrix is committed to conducting our business in accordance with this privacy policy to ensure the confidentiality of personal information is protected and maintained.

Visitors to our website

We collect information about traffic to our website such as browser type, version and language, operating system, pages viewed, browsing time, referring website address and departure pathway. We use this information to make our website and marketing materials more effective.

Newsletter sign-up

We keep subscribers to our newsletter informed about current developments and offers. If you have subscribed to or opted-in to receive our marketing communications you can opt-out at any time and request that your personal information not be used for marketing purposes.

Form submission

If you submit a form to us we will use your information to communicate with you and will safeguard your information in accordance with this privacy policy.

Links to other websites

This website may contain links to other websites that are not operated by Balance Metrix and whose privacy practices may differ from ours. If you click on a third-party link, you may be directed to the third-party website. Any submission of your personal data to any third-party website will be governed by the privacy policy of that third party. We have no control and do not assume responsibility for the privacy of your information on a third-party website. We strongly advise you to read the privacy policy of a third-party website before disclosing any information on that website.

Balance measurement data

Balance Metrix supplies e-healthcare systems operated by Balance Mat Pty Ltd. Balance Mat Pty Ltd has undertaken to Balance Metrix that it will protect our clients’ personal information by reasonable security safeguards against loss and theft or unauthorised access, copying, use and modification.

Balance data is routinely collected, uploaded and stored in the Balance Mat test results system by our healthcare clients. This data includes personal information, biodata and health condition information.

Balance Mat Pty Ltd provides access to a secure section of the Balance Mat test results system for our Balance Metrix clients to use when they measure the balance of their patients or research subjects in their individual section. This balance data is collected and stored by our clients on the Balance Mat test results system. Neither Balance Mat Pty Ltd nor Balance Metrix has access to this data.

However, Balance Metrix does have access to and may use de-identified, aggregated data from the Balance Mat test results system for research, information and marketing purposes.

Should the security requirements of a healthcare client organisation prevent online operation of the system, Balance Mat Pty Ltd has undertaken to work with the organisation’s software engineers to operate the Balance Mat system offline in an integrated way to suit the organisation’s own information technology systems.

Cookies policy

This website uses cookies to improve your experience while you navigate through the site and remembers your preferences and repeat visits. Cookies are small bits of text that are downloaded to the devices you use to receive our content, products and services and access online information. Cookies that are categorised as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyse and understand how you use this website. These cookies are stored in your browser only with your consent. You can opt out or consent to these cookies being used. However, opting out of some of these cookies may affect your browsing experience.

Changes to this privacy policy

We will keep this privacy policy under regular review and may update it from time to time. Any updated version will apply and supersede all previous versions. We therefore advise you to check this policy for any updates when using the website.

Contact us

If you have any questions or comments about our privacy policy, concerns about how we process your personal information, or you would like to opt out of direct marketing activities, update information you have provided to us or have any other issues related to this privacy policy you can contact our designated data protection officer: